All eligible ALT products carry a 30- day satisfaction guarantee beginning from the day the product is received at the customer’s shipping address.
If you wish to make a return please contact ALT Customer Support At (516) 513-0681.
All returned merchandise must be in the original packaging with all components and accessories. Products that are returned incomplete, or damaged – if accepted – will get an deducted refund. This deduction is final. A 15% restocking fee will be applied based on the original sales price.
Please have the following information readily available before contacting ALT Customer Support: Date of purchase, model name and serial number of the product. Buyer will be given a return shipping label and RMA (Return Merchandise Authorization) number for defective material to be noted on all material being returned.
Notice of defective or short shipped material must be made by the buyer to Agricultural Lighting Technologies LLC, in writing within 24 hours from time of delivery. Failure to give notice within 24 hours shall constitute an absolute unconditional waiver by the buyer.
Credit will be issued after our warehouse receives, inspects, and processes your return; however, if the purchase was made by credit card your credit card company determines when the issued credit will be reflected in your statement.